Frequently Asked Questions
Straight answers to the questions our customers ask the most — from sizing and silver care to shipping and returns.
Brand & General Questions
Background on Chrome Hearts, its history, and what the brand stands for.
Chrome Hearts is a luxury brand founded in 1988 in Los Angeles by Richard Stark, Leonard Kamhout, and John Bowman. It started with handmade leather and silver jewelry and now covers clothing, eyewear, and accessories. Designs feature gothic crosses, daggers, and fleur-de-lis motifs inspired by biker culture and rock and roll.
Yes. It uses .925 sterling silver, high-grade leather, and heavyweight cotton. Most products are handmade in Los Angeles rather than factory-produced. The pricing, materials, and limited availability put it in the same category as other high-end fashion houses.
No. The cross is a gothic design element, not a religious symbol. The brand's look comes from gothic architecture, biker culture, and rock and roll — not any religious affiliation.
Real .925 sterling silver, premium leather, heavyweight cotton (380-400 GSM), handmade production in Los Angeles, and limited runs. Nothing is mass-produced — rings are hand-cast, hoodies have stitched patches, and jeans get hand-applied leather crosses.
It first got popular among rock musicians in the late 1980s and 1990s. Today it has a wide following across music, fashion, and entertainment. Beyond public figures, anyone who values handcrafted quality and bold design wears Chrome Hearts.
"Chrome" refers to polished metal and silver. "Hearts" reflects the handmade passion behind each piece. The brand stands for quality over quantity, individual expression over trends, and craftsmanship you can feel.
Products & Materials
What Chrome Hearts products are made from and how they are constructed.
Yes. All jewelry is .925 sterling silver — 92.5% pure silver and 7.5% copper for strength. Each piece is hand-cast and hand-finished in Los Angeles, which is why genuine Chrome Hearts silver feels heavy and solid.
Chrome Hearts clothing uses heavyweight fabrics. Hoodies are 380-400 GSM cotton French terry. T-shirts use double-yarn cotton jersey that holds its shape. Jeans are premium stiff denim that softens over time. Leather accessories use full-grain hides.
Sterling silver naturally reacts with air, skin oils, and moisture, forming a dark layer called patina. This settles into the grooves and recesses, which actually makes the raised design details stand out more. Many collectors prefer this aged look. Chrome Hearts also applies intentional oxidation during production for that signature contrast.
Yes. Most products are made in the brand's Los Angeles workshop using the same artisan methods from 1988. Silver jewelry, leather goods, and a large portion of the clothing line are produced in-house domestically.
Sizing & Fit
How Chrome Hearts products fit and how to choose the right size.
Wrap a thin strip of paper around the finger, mark where it overlaps, and measure that length in millimeters. Compare to the chart on our Size Guide. For wide-band rings like the Cemetery or Keeper Ring, go up half a size. Measure at the end of the day when fingers are widest.
Not recommended. The detailed engravings and scrollwork can get damaged during resizing. Get the size right before ordering — use our Size Guide or contact us if you are stuck between two sizes.
Chrome Hearts jeans run true to waist size. The denim is stiff at first but softens and molds to your body over a few weeks. If you are between sizes, go one up for a comfortable break-in. Carpenter and cross-patch styles have a more relaxed leg opening.
Yes. Our Size Guide covers measurements for hoodies, shirts, jeans, rings, bracelets, and necklaces — plus how to measure yourself at home. Still unsure? Contact us and we will recommend a size based on your measurements.
Care & Maintenance
How to clean, store, and take care of your Chrome Hearts pieces.
For light tarnish, rub gently with a soft silver polishing cloth in straight motions — avoid the intentionally darkened recesses. For deeper cleaning, soak in warm water with mild dish soap for 5-10 minutes, scrub gently with a soft toothbrush, rinse, and dry completely. Never use toothpaste, bleach, or abrasive cleaners.
Store each piece separately in a soft cloth pouch or zip-lock bag. Keep them in a cool, dry place away from sunlight and humidity. Adding a small anti-tarnish strip helps slow oxidation. Fun fact — wearing your silver regularly actually keeps it shiny because the friction gently polishes the surface.
Best to take it off. Chlorine, soap, shampoo, and saltwater all damage or discolor sterling silver. If your pieces do get wet, dry them thoroughly right away.
Turn inside out before washing. Cold water, gentle cycle, mild detergent. No bleach, no fabric softener. Hang dry or tumble on low heat. For jeans, wash as rarely as possible in cold water and hang dry to keep the color and break-in pattern.
Authenticity & Quality
How to verify real Chrome Hearts and why buying authentic matters.
Check weight first — real sterling silver feels heavy, fakes feel light or hollow. Check engravings — authentic lettering is deep with sharp edges, not shallow or blurry. On clothing, look for strong stitching, sharp prints, and a "Made in USA" tag. Real Chrome Hearts comes with branded packaging, not a generic bag.
Yes. Every item is sourced from trusted suppliers and inspected before shipping — materials, construction, engravings, and packaging. We do not sell replicas or "inspired" pieces.
Very rarely. If you see a price that looks too low, that is usually a sign the product may not be genuine. Our store offers competitive pricing on authentic pieces, and any promotions we run are listed on the website.
Orders & Shipping
Everything about placing orders, tracking, and delivery times.
Yes. We ship to most countries with tracking on every order. Shipping costs and delivery times depend on your location and are shown at checkout.
Standard delivery takes 7-15 business days. Orders are processed within 1-3 business days after payment. Tracking activates once the package ships. Times may vary during peak seasons or due to customs processing.
You will get a tracking number by email once your order ships. Use it on our Order Tracking page or the carrier's website. If you have not received a tracking email within 3 business days, check spam first, then contact us.
Changes or cancellations are possible within 24 hours of purchase. After that, your order may already be in processing. Contact us as soon as possible with your order number — we will try to help if it has not shipped yet.
Check with neighbors, your building's front desk, mailbox, and any safe spots around your door. Carriers sometimes mark packages delivered just before actual drop-off. If 24 hours pass and nothing shows up, contact us with your order number and tracking details.
Returns & Payments
Information about our return policy, exchanges, and accepted payment methods.
Unworn items in original condition and packaging can be returned within our return window. Worn, washed, damaged, or altered items are not eligible. See our Return & Exchange Policy for full details.
Reach out through the Contact page with your order number and the size you need. Exchanges depend on stock availability. To avoid sizing issues, check our Size Guide before ordering.
Visa, Mastercard, American Express, and additional options shown at checkout. All transactions go through a secure, encrypted payment gateway.
Contact us right away with your order number and clear photos. We will send a replacement or process a refund. Do not discard the packaging or item until the issue is resolved.
Yes. Payments are processed through secure, encrypted channels. We do not store your card details on our servers. Checkout uses SSL encryption to protect your data.
